![]() ![]() ![]() And gave me a new dedicated ip as a 'gift' Without telling me. They denied that, telling me it was me, that I just needed to 'keep trying ports' and this went on for 3 days until someone actually took a decent look and was like 'huh, seems like it's a system issue I'll speak to system admins' 7 days after that, they fixed it. Then when it was up and running, voting wouldn't work, so I went through everything to try and fix it, and then opened a ticket to explain it wasn't the plugin, their server was to blame as it was blocking the incoming connection. I bought their premium 'EX' server, which is massively over priced by the way, and even though they promised instant access, I was unable to use it for two days. Best of luck.Īpex are literally the worst. There’s endless options out there as far as Minecraft hosts go. If they have a Twitter handle or a different logging method maybe try that route and explain what happened. It’s possible tensions were a little high on both ends (you could have been the last customer in a day of abuse). I’m in IT sysadmin myself and have been through unauthorised changes more times than I can count. I understand it’s a frustrating situation. It’s on the aggressor to calm down before calling, not the CS rep to wear it because they need to be understanding. Regardless of whether the situation is frustrating or not. CS is not a punching bag for peoples anger, their passive aggressiveness or their outright hostility. I for example take it quite personally even if I had nothing to do with the problem. People also respond vastly differently to conflict. You may be willing to shoulder people getting upset with you but at the end of the day you shouldn’t have to. End of the day we’re not going to be able to help you here and your post may have the impact you wanted. But once you are with them for a long term, I guess they change how they treat you.ītw, just so you know, I have two different emails with their services, that's why the customer support couldn't locate my subscription at first, but they didn't even give me a chance to talk and tell them my other email which I'm subscribed with.Įdit2: Another CS, replied to me and apologized, and they helped me to change back my allocated to be as much as the maximum again. I get banned from customer support for 3 days, just because they said "we would never change allocated memory" and I replied with "yes you can, you have done it before"Īpex are definitely over the average price, but the reason I stayed with them at first was their amazing customer support and I never had a complaint about them. I checked my server timings and noticed a noticeable TPS drops, then I checked the allocated memory and found it to be 4GB again! I contacted their customer support and these images are self explanatory: Today, my players report another noticeable lag spike. My server then been running with no issues. I went ahead and requested that they change back my allocated server memory to be fixed, since that what I have signed up for and what I'm willing to pay for. I contacted their support and they informed me that during the month of the incident, Apex decided to make the allocated server memories adaptive, without notifying their customers. But then one day (about a month ago), my players started reporting a noticeable lag spikes, I checked my server and noticed that my server allocated memory changed from what I have paid and subscribed for which is 7GB to 4GB. My first 6 months with Apex was nothing but a pleasant experience and amazing support. Join us on Discord for in-depth discussions! Users may make one promotional self-post per month about their own content.ĭirect posts to one of the subreddit megathreads when appropriate. Self-promoted links to revenue generating content are not allowed. Using your server as an example is allowed. Friendly suggestions and constructive criticism are fine. ![]() Submit content that's relevant for Minecraft administrators and developers. Hello and welcome to /r/admincraft! This subreddit is for Minecraft administrators and developers who are serious about cultivating a quality server with a quality community. Welcome to /r/admincraft! Read this guide before posting.
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